RETURNS & REFUNDS

RETURNS & REFUNDS POLICY

At AUVÉ, we take pride in the quality of our products and aim to ensure your complete satisfaction. Please review our Returns & Refunds Policy carefully before placing your order.

Eligibility for Returns

We accept returns under the following conditions:

  • Requests must be submitted within 7 days of receiving your order

  • Items must be unused, unworn, unwashed, and in original condition

  • All original tags, packaging, and accessories must be intact

  • Items showing signs of wear, damage, alteration, or odor will not be accepted

For hygiene reasons, hijabs, accessories, and sale items are non-returnable, unless found to be defective.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or discounted items

  • Customized or made-to-order pieces

  • Hijabs and accessories (for hygiene reasons)

  • Items returned without prior approval

  • Bundle & Package Orders: All bundle deals, package offers, and multi-item promotional sets are final sale and are not eligible for return, exchange, or refund.

  • Pre-Orders: All pre-order items are final sale and cannot be returned, exchanged, or refunded once the order has been placed.

Discount Codes & Promotional Offers

All purchases made using discount codes, welcome offers, first-order discounts, or promotional offers are considered discounted purchases and are not eligible for returns, exchanges, or refunds due to change of mind, sizing, fit, colour preferences, or personal preferences.

This applies even if the item was originally listed at full price.

Exceptions: Returns, exchanges, or refunds may be granted in cases where an item is received damaged or an incorrect item has been delivered, subject to applicable UAE consumer protection laws.

Return Process

To initiate a return, please contact our customer support team at support@auve.ae within the eligible return period. Kindly include your order number and reason for return.

Once your return request is approved, we will provide further instructions.

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Original shipping charges are non-refundable

  • We recommend using a tracked courier service, as AUVÉ is not responsible for lost or delayed return shipments

Refunds

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method

  • Refund processing times may take 7–14 business days, depending on your payment provider

  • Any applicable shipping or handling fees will be deducted from the refund amount

International Orders

For international returns:

  • Any customs duties, taxes, or import charges are non-refundable

  • AUVÉ is not responsible for delays or issues caused by customs clearance

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images. We will review the issue and assist accordingly.

Right to Refuse Returns

AUVÉ reserves the right to refuse any return that does not meet the above conditions or shows signs of misuse.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@auve.ae