Privacy Policy
Last updated: February 5, 2026
This Privacy Policy describes how AUVÉ (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from auve.ae (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and other information used for account security purposes.
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Shopping information including the items you view, add to cart, add to a wishlist (if enabled), or purchases.
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Customer support information including the information you choose to include in communications with us (for example, when contacting support).
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., card details and billing information) to process your payment and fulfill your orders.
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When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and Cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process payments, fulfill orders, send notifications related to purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, and facilitate returns and exchanges where applicable.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, WhatsApp (where applicable and permitted), or showing you advertisements for products or services. You can opt out of marketing communications at any time.
Security and Fraud Prevention. We use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us.
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, including to understand how customers use our Site and to enhance the user experience.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used for Shopify-powered stores, you can refer to Shopify’s cookie information. Cookies help us power and improve the Site (including remembering preferences), run analytics, and understand user interaction. We may also permit third parties to use Cookies to better tailor advertising and measure performance.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Removing or blocking Cookies may impact your experience and some features may not function properly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
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With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
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With business and marketing partners to provide services and advertise to you, in accordance with their privacy notices.
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When you request or consent to our disclosure of certain information (e.g., to ship products or via social media integrations).
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In connection with a business transaction (such as a merger or restructuring).
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To comply with applicable legal obligations, respond to lawful requests, enforce our terms, and protect our rights and the rights of others.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
The Services may enable you to post reviews or other content. If you submit user-generated content to a public area of the Services, this content will be public and accessible by others. We are not responsible for the privacy or security of information you choose to make public.
Third Party Websites and Links
Our Site may provide links to third-party websites or platforms. If you follow links to sites not affiliated with us, you should review their privacy policies. We are not responsible for the privacy or security of third-party sites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
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Right to access / know
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Right to delete
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Right to correct
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Right to portability
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Right to restrict or object to certain processing
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Right to withdraw consent (where applicable)
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Right to opt out of marketing communications
To exercise your rights, contact us using the details below. We may request information to verify your identity before responding.
International Users
AUVÉ operates from the United Arab Emirates, and your information may be processed and stored in the UAE and other locations where our service providers operate. Where required, we use appropriate safeguards to protect personal data transferred internationally.
Contact
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
Email: support@auve.ae
Website: auve.ae
Location: Dubai, United Arab Emirates
For the purpose of applicable data protection laws, and unless otherwise stated, AUVÉ is the data controller of your personal information.